Let me preface this by saying: I’m a viciously loyal Mac customer. When I meet someone who’s computer savvy and still prefers Windows, it causes me to have serious doubts about their sanity. Macs are great. They’ve always utilized memory and hardware far better than DOS and Windows ever did, and they’ve always been a step (or ten) ahead of Microsoft in terms of innovation, GUI, and performance.
I’ve been a proud Mac user since they were black and white and there was that awesome Pyro! screensaver where the fish ate each other. (By the way, Apple? That new aquarium screensaver, where you hear the bubbles and there’s a lionfish and the starfish moves so slowly and it looks SO REAL? It’s incredibly awesome. But why aren’t the fish eating each other?)
So I ask you this, Apple:
Why won’t you sell me a charger for my Powerbook G3?
Yes! It’s an old computer. I fully agree. It’s a good six or seven years old. But may I also point out that it runs every single most current thing, right up until you released Leopard (which I can’t afford right now anyway)–and it still runs it better and faster than a brand new, much more tricked out PC running Windows Vista?
It’s a great computer. Which is good, because frankly, I couldn’t afford a new Apple laptop right now. If I had to let it go, I’d be forced to buy some fixer-upper non-mac laptop and put Linux on it. Which, by the way: most of your loyal customers (you know, the ones who were with you when every single computer store stopped selling Apple stuff and everyone thought your company was dead, dead, dead–not the hipsters and teenyboppers who signed on gleefully when you released the Ipod) are smart enough, and willing enough, to do just that: buy some piece of junk computer and turn it into a Linux superstar and therefore establish themselves as open-source, independent people who support neither the Democrat, nor the Republican of the bipartisan computer world–people who, indeed, demand a third choice and will make it ourselves if it’s not made available to us.
But frankly? I don’t want to do that. I’m still a registered democrat, despite my reservations–hell, I even threw my vote behind Kerry–and I do believe that Apple is not a faceless, evil company, and further, I love their products. I even love the Iphone. I just wish I could buy it without AT&T passing off my phone conversations to the government, or me passing off my soul to freakin’ T-mobile. And, you know, if it was affordable–that would be cool too.
So why are you making it hard for me to like you? Why is your website harder to navigate than Medicaid’s bureaucratic phone system? Why do you let third-party companies take business that I would have been happy to give to you if you had only kept making a part for my seven-year-old computer–which is still working GREAT solely because your computers are awesome? Why, if I have a problem with a newer computer, do I have to denigrate myself to making an appointment with the Genius Bar–a bunch of hip kids in ringer T’s with tricked-out Iphones who don’t remember the awesome Pyro! thing where the fish ate each other?
Why did you come out with Java6 and make it compatible only for Leopard users–months after some nice open source guy came out with a Java update we could all use? What’s happening? Do companies really have to become crappy and soulless as they get successful? I don’t want to believe that–I want to believe that someone with a good product and good customer support can go on to become a big huge successful company and blow asshats like Microsoft out of the water–without, themselves, becoming an asshat.
Is that possible?